Refund and Cancellation Policy

At DAKSHESWAR EVENT MANAGEMENT PRIVATE LIMITED, customer satisfaction is our priority. However, due to the nature of our products and services, we have specific policies in place regarding cancellations, returns, and refunds. Please read this policy carefully before making a purchase.

  1. Order Cancellations
    Cancellation Window: You are entitled to cancel your order within 2 days from the date of purchase. After this window, cancellations will no longer be accepted.
    How to Cancel: If you wish to cancel your order within the allowed period, please contact our customer service team at daksheswareventmanagementpvt@gmail.com with your order number. Our team will process your request, and you will receive confirmation of cancellation within 48 hours.
    Non-Cancellable Orders: Orders that are beyond the 2-day cancellation window are non-cancellable under any circumstances. Please ensure that you are committed to your purchase before placing the order.
  2. Non-Refundable Fees
    Processing Fees: All processing fees and handling charges associated with your purchase are non-refundable. This includes any service fees or administrative costs applied at checkout.
    Shipping Fees: Shipping and delivery fees are also non-refundable once your order has been shipped.
    No Refund on Service Products: If the product or service provided involves digital downloads, software licenses, or any other intangible goods, these are non-refundable under all circumstances.
  3. Returns and Refunds for Physical Goods
    Eligibility for Refunds: We will only accept returns or issue refunds if the item you receive is defective, damaged during transit, or significantly different from the product description.
    Damage or Defect Reporting: If you receive a damaged or defective product, you must report it to us within 7 days of receiving the product. Please include photographic evidence of the issue.
    Return Process: Once the damage or defect has been verified by our team, we will offer the following:
    Replacement of the product (if available)
    Store credit equal to the value of the product
    In rare cases, a refund may be issued at the discretion of daksheswarevent.com.
    Return Shipping Costs: If a return is approved, the customer is responsible for any return shipping costs. However, if the item is confirmed to be damaged or defective, we will reimburse reasonable shipping charges.
  4. Non-Refundable and Final Sale Items
    Custom Orders: Any items that are customized or made to order are final sale and cannot be returned or refunded.
    Sale Items: Products sold during special promotions, sales, or at a discounted rate are final and non-refundable.
    Digital Products: Any digital products, such as eBooks, software downloads, or online services, are not eligible for refunds once the download or access link has been provided.
  5. Refund Process and Timelines
    Refund Requests: If your refund request is approved based on the conditions outlined above, the refund will be processed via the original payment method.
    Refund Processing Time: Once your refund is approved, it may take between 7-10 business days for the funds to reflect in your account, depending on your payment provider.
    Partial Refunds: In some cases, we may offer partial refunds based on the circumstances of the return. Any refund will exclude non-refundable fees such as shipping, processing, or service charges.
  6. Exchange Policy
    We currently do not offer exchanges for products. If you need a different item, please return the original (if eligible) and place a new order.
  7. Disputes and Chargebacks
    In the event of a chargeback or dispute, please contact our customer service to resolve the issue before initiating any claims through your bank or payment provider. Unresolved disputes may lead to account suspension or termination on daksheswarevent.com.
  8. Contact Us
    For any questions or concerns regarding your order, please reach out to us at daksheswareventmanagementpvt@gmail.com. Our customer support team will assist you in addressing any issues promptly.
    Important Notes:
    By making a purchase on daksheswarevent.com, you acknowledge and agree to our refund and cancellation policy.
    This policy applies to all orders placed through our website, and no exceptions will be made unless explicitly stated.